So I took Red Rocks to his boy scout house last Friday night so he could head to the diamond mines in Arkansas to dig diamonds for mom (none found, but the gift shop sent some lovely rocks home). Leaving the house he reminded me that he was supposed to arrive already fed, so I drove through McDonald's window. Big mistake.
I ordered something simple. A Quarter Pounder meal. The sign said that it was 4.89. The cashier told me my total was 5.62. I shook my head, drove around and paid, wanting to see the itemized receipt.
The receipt? Had the burger and fries broken out at 3.89, and the soda at over a buck. What the heck? So I pulled forward, handed the receipt to the guy at the window. He immediately went for the manager.
The manager told me that the cashier routinely rings up meals this way, since people often swap up their drinks for lattes and whatnot. I asked, politely, if the medium soda didn't already come with the price of the meal? His response, "Yeah, didn't you get a drink?"
Yes, we got our drink. It's included in the price of the meal. The meal is listed on the board as 4.89.
Manager: That can't be right. I put up the prices on the board! I'm going to have to go back and look at that ...
Me: Yes you are. Look, the price is 4.89. I was charged much more. I want my money back.
Manager, patting his pockets, like I'm putting him out and it'll have to come from his personal funds: Lemme see ... that price can't be right ... wait, (showing me MY receipt) what would the tax be?
Me: Sir, the price total was 5.12. The tax, it says RIGHT HERE, is 44 cents. So the 5.12 is much more than the 4.89 on the sign.
Manager: So I owe you, what? nineteen cents?
Me: Closer to 29 cents (I hate mental math - shut up).
Manager leaves and comes back with a quarter from the register and a hot apple pie
I take his quarter and hot apple pie and leave, never to return. The pie was yummy.
My point is, the MANAGER was trying to rip me off and shut me up. He did his best to confuse me and make me feel stupid and small. He's trained his cashiers to cheat people, then he backs them on it.
I'm not eating at that McDonald's again. Which is a damn shame, since it's only 45 seconds from my house.
Until I write again ...