Saturday, June 20, 2009

McDonald's Over Charge Update

Thursday I posted about my experience being over charged, or upcharged, at McDonald's. I promised to update you when I ate there again, so here I am!

Wednesday night we ate value meals at a different Mickey D's, but ate inside. The price of the drinks was broken out, but the combined total was correct. To make sure it wasn't because I could stare at the price while I ate, I went through the drive thru at that same McDonald's on Friday morning and bought a value meal. The drink was broken out, but the combined price was correct. Yay!

HOWEVER - Karen, at the Rocking Pony, had a value meal in Pennsylvania Friday afternoon and was charged 20 cents extra. She says that she upsized, but the 20 cents was on top of the extra charge for more food. I've asked her to let me know how they respond when she calls the store.

The worst part of this, I think, is how I've been treated by McDonald's management and supervisor. They act as though I'm the one with the problem, as if I'm cheating them, and pretend nothing is wrong. It was only when I pushed the issue, both times, that they did anything at all.

Had they only apologized and given me my 20 cents immediately, I would have gone away and forgotten this completely. It's not about the money. It's about people who lie and cheat and steal, then act like the consumer is in the wrong.

Because they are a mega-corporation, and most people don't pay attention, I'm thinking the small stores and the large corporation believe they can just get away with this. They train their employees to cheat the customer. And it's wrong. Twenty cents, over and over every day, multiplied by thousands of stores, adds up.

If you're in Tulsa, I can tell you that the McDonald's on the corner of 71st and Yale, tucked away near Charleston's, has fair prices and has not overcharged me. That's about all I can tell ya. Head to Karen's to see what she has to say.

Until I write again ...

Flea

10 comments:

MUD said...

I calmly mention to the manager that the Attorney General's Office will be notified of the overcharge and they make it right quickly. I don't cut corporations any slack. MUD

asthmagirl said...

I wonder if it's because some McDonalds are corporately owned, and some are franchised. That might be a fun research question. Perhaps if the franchise one is tacking on the 20 cents, the corporation would be unaware of it. They never see the books. They just get a set amount for the use of the name.

Daryl said...

I thought all McD's were franchises BUT franchises have to follow corporate mandates so in the end its due to the corporation stealing .. and I am sure the only Golden Arches at Corporate HQ are the ones the executives have in their contracts/pension deals

Pat - Arkansas said...

I seldom have anything from McDonald's except coffee, but I might just have to order a value meal... and check my receipt carefully.

Interesting reports. You go, girl!!

Leenie said...

Boycotted that place a long time ago. The only thing good about them is they teach high school kids the value of a college education.

Karen said...

I'll wait to post until I hear something. But for the record, I upsized to share the extra fries and the drink with the kids. I certainly don't need that much myself.

Karen Deborah said...

We quit eating there already part of our downsizing. We are living as cheap as we can and fast food is not in the plan.

A big treat is a little ice cream form the store. Until I pick up a cheap ice cream maker and we will make our own.

Karen Deborah said...

ps there has always been "mistakes" at every place you shop. My grandma used to check her ticket everytime she spent money everywhere she went!
It embarrassed me to death, no I am trying to learn to do it myself.

imbeingheldhostage said...

I don't believe Karen, I think the upsize was just for her-- in fact, I'm not sure if she really even has any kids...

;-)

You go get them Flea, you've certainly taught me to pay attention (When I come visit, I'll let you do the ordering, I'm not so good with math).

Daisy said...

Has anyone sent these links to McD's customer relations dept.? They're losing more customers than they know.