Being gone a week, I missed a lot. One was the arrival of a letter from McDonald's. If you'll recall, I ranted a bit about their meal charging policies, the abusive customer service from the manager (the other employees have been stellar), as well as the unsatisfactory follow-up phone call from the supervisor. I vowed never to eat at this particular McDonald's again.
I'm never eating at another McDonald's anywhere again. Ever. Look:
I know it doesn't look like much, but after the letter I wrote the corporation and the subsequent arrogant phone call, this letter is like lemon juice on a cut. The ultimate brush-off form letter from a regional manager. And here is my response to the corporation (not that it will do an ounce of good):
I wrote to y'all right after my experience of being upcharged on meals with this location. The following morning I received a call from a local supervisor. The call was most unsatisfactory. The woman calling was vague and unapologetic. I had to tell her, when she said she was glad she could resolve the issue, that nothing had been resolved. I determined then that I would not eat at this particular location again, even though it's next to my home. This week I received a letter from the Greater Southwest Region of McDonald's, from a Herkita Trueheart. It's a form letter thanking me for my feedback. So far nothing satisfactory has happened as a result of writing and speaking with your company. It's frustrating. I've blogged about my experience twice, challenging my audience to visit their local McDonald's and see if they are also upcharged for their meals. Some have done so. I'll be blogging about this letter, posting a photo of it. And I will no longer eat at any McDonald's anywhere ever.
It's probaby a lame response, but it's a reponse. I'm not letting this pass. Being treated as inconsequential doesn't bother me, unless someone is taking my money and offering a service in return. Then I expect to get what I'm paying for. Service. Cordial treatment. Human decency.
Not happening with McDonald's. They're dead to me.
Until I write again ...