Comments on Flea's World: McDonald's Complaint - One More Time

Karen, Your experience with thier customer service...

2009-08-13T09:54:11.196-05:00

Karen, Your experience with thier customer service is the sounding like the beginning of my saga. My 17 year old daughter visited a McD's here in Zion last night and bought a 1/3 pound Angus Burger (she had been wanting one for a while). Now to the saga, after getting her burger through the drive thru, she bit inot it to find some wire, yep wire, cooked into the meat.
She went back into the store and the clerk, who spoke very little english, took the remaining burger back to the on shift manager. The female manager cut the burger open and discovered even more wire!!! They said it was from packaging at the processing plant???
Well, after the manager cut it open, she had the clerk refund her the money for the burger and shuttled her out the door. No request for her contact info for a follow up. Now, I'm a cop and the first thing we get is contact info, so why didn't they, esp when there is a complaint? Well I called the manager, the original one had just left her shift, and the next manager was extreamly unhelpful and started to get rude when I was asking questions. Heck, she couldn't even remember the other managers name or the store owners name!!! Talk about helpful ! So, this morning I called thier 800 number and guess what? I got the same attitude ! I think it changed a little when, right before I hung up, I said I was considering hiring a lawyer, the phone call started to change, but i'm not going to give them another minute of my day. They should have thought of that from the beginning!

You get 'em, Flea. Can't wait to see if th...

2009-07-13T07:00:55.346-05:00

You get 'em, Flea. Can't wait to see if they do anything else.

My only question to you is this. At this point, after all the bad service you've received, what could they do to satisfy you? Would it be a formal personal letter from the branch manager or a phone call from the same person? Do you want him fired? What is it that would make you happy now?

And no I am not being b**chy. I really want to know.

Sigh. I've had my own issues with McD, but I ...

2009-07-12T22:08:36.160-05:00

Sigh. I've had my own issues with McD, but I still go occasionally, especially when we are travelling. I WILL pay more attention to my receipt, however. I do pay attention, but I'm not sure I would catch a 20 overcharge.

I disagree with you. It is a matter of illegal no...

2009-07-12T10:33:23.189-05:00

I disagree with you. It is a matter of illegal not impolite. This needs to be reported to the police as theft and those responsible charged. IN Kansas I contact the Attorney General's fraud division and file a report. There is a haevy fine for this behavior and that is the only way to get and keep their attention. If you think this is bad, keep track of the price of items in the store and how they are scanned. At Kroger (Dillon's here) they will give yu the item if it is scanned different that the shelf price. I care and I watch what I am charged. I will give them money back when it is wrong in my favor and expect to be treated right. MUD

I was telling TOG about this. He teased me because...

2009-07-12T08:20:14.076-05:00

I was telling TOG about this. He teased me because he knows I don't do McDonalds. But he thinks you should keep going until you're satisfied with their response. I agree. I also think that last letter is crap on a stick. Clearly they don't know who they're dealing with. Call your local ombudsman or the tv station.

I will pay attention here too. An idea for you Fle...

2009-07-11T20:52:53.178-05:00

I will pay attention here too. An idea for you Flea, you could contact your local tv station and have them do a report. They love these kinds of stories. Good for you for catching it and following up. Keep up the fight sista!

Evil triumphs when good people do nothing. YOU GO...

2009-07-11T14:44:20.102-05:00

Evil triumphs when good people do nothing. YOU GO GIRL. I am with you on the boycott (not a sacrifice in my case) and I am checking my receipts elsewhere. Only sorry for those who need the jobs.

That last form letter is REAL crap on a stick.

2009-07-11T14:32:27.010-05:00

That last form letter is REAL crap on a stick.

omg, not again! I can't believe they did that!...

2009-07-11T12:21:28.985-05:00

omg, not again! I can't believe they did that! Customer service nowadays sucks, most of the time. The people who actually value their job actually try to do it well, others just don't give a crap how they treat others...
and btw, I don't eat at McDonalds, and thank goodness that if we do eat fast food,Nicole prefers Wendy's!

omg. I never check my receipts-but certainly will ...

2009-07-11T10:59:19.627-05:00

omg. I never check my receipts-but certainly will now. We had issues with the Taco Bell near our old house seriously everytime we'd go there they'd leave one or two items out. And when you go through the drive thru what a pain to go in.

The manager who argued with you,probably did so because he didn't understand the receipt and couldn't explain it so he argued.

What an experiment it will be for us to check our McDonalds receipts in several states. I'll let you know if it happens in CT.

I actually like reading about this. I want to know...

2009-07-11T10:26:20.315-05:00

I actually like reading about this. I want to know that in the end it all is righted. My Son lives for McD's. He asks for it when he wakes in the morning till he falls asleep at night. There are two of said restaurants by my house. One we go to on occasion, the other we avoid. The avoided one has a myriad of issues that I won't hi-jack your comments for. Keep us updated.

OK, I am there enough to help you out. I will pay...

2009-07-11T10:24:18.449-05:00

OK, I am there enough to help you out. I will pay more attention and let you know what Ive investigated here in OH.

I called the 800 number while I was parked in the ...

2009-07-11T09:54:15.939-05:00

I called the 800 number while I was parked in the lot of the local McD's.
My complaints were: 1. All of the counter personnel were speaking spanish, looking and pointing and laughing at customers IN SPANISH and not helping the customers. 2: My large order of fries was half full and not cooked.

I got more phone calls, letters and free mealsthan you could shake with a stick. The meals you can have because I said I would never go back to that McD's and I haven't. I later found out from the owner that the day manager had been fired due to my complaints.

Keep up the fight. They are in a service business wether they like it or not.

I have yet to make the phone call from the follow-...

2009-07-11T08:40:58.969-05:00

I have yet to make the phone call from the follow-up email I got. I'm dreading all this happening, and yet it needs to be addressed. Since when did customer service get bumped off the radar?

like i told you they do it here too and taco bell ...

2009-07-11T07:49:02.528-05:00

like i told you they do it here too and taco bell was 1 dollar 7 cents over charging us on their meal...by charging a meal as individual items... we got money back dirty looks but no apologys... so we simply dont spend our money in those places and told others about it .... most just dont care they feel like 20 cents at mcd's is nothign but like you i see the big picture and how many millions that are being stolen from comsumers.... buyer beware!

And to think, there are genuinely good souls out t...

2009-07-11T07:10:27.165-05:00

And to think, there are genuinely good souls out there looking for a job.....